RETURN POLICY

If for any reason, you are displeased with your order and wish to make a return, below is our policy that covers just that. With time, this policy will be modified to suit the interest of our esteemed customers.

  • In an event the package sent to you is not the same as that which you ordered, please notify our customer care service. You will be required to take photographic proof of your delivered goods and a return case will be opened on your behalf. In this instance an exchange will be made available.
  • In an event where the quality of the product you received is not what it is meant to be, please notify our customer care service. You will be required to take photographic proof of the hairs condition and if need be, a return case will be opened on your behalf. In this instance an exchange will be made available.
  • In an event where the hair has been chemically or mechanically processed by hot water, acid, bleach or dye, returns will not be accepted.
  • Our returns policy only takes effect on cases reported within one month of purchase, after this time, returns will not be accepted.